How to report a commercial sunbed fault
Give the service team a clear fault report using the equipment identity, visible message, time and operating history without attempting diagnosis or repair.
A useful fault report identifies the exact bed and describes what staff observed. Record visible information without recreating the fault or opening equipment. Follow the manufacturer’s instructions and the salon’s procedures, and get advice from the competent service team.
Identify the unit accurately
Give the make, model, serial number if readily available and the salon’s room or asset reference. Include the business contact and location so the service team can connect the report to its records. Do not assume that “the premium bed” uniquely identifies a unit.
Use information already in the equipment file or visible without exposing anyone to risk. Do not remove covers or reach into machinery to obtain a number. If identification is incomplete, explain what you know and let the service team advise how to proceed.
Describe observations rather than a guessed cause
Keep the original wording of a visible message if you can record it safely. Separate the observation from any interpretation.
| Useful report detail | Example of how to record it |
|---|---|
| When | Date, time and whether the issue was noticed before or during normal use |
| Visible message | Exact wording or a safely obtained photograph |
| Observed behaviour | What staff saw or heard, without guessing a component failure |
| History | Whether it has been reported before and the reference |
| Recent work | Known service visit or authorised change, with its date |
Do not create another test session
Do not put a customer or colleague into the equipment to reproduce a fault for a video. Do not repeatedly reset, bypass an interlock or change settings in the hope that the issue disappears. A clearer report is useful; an improvised diagnostic procedure is not.
Follow the equipment instructions and your established procedures for taking affected equipment out of use. If there is immediate danger, follow the appropriate emergency procedure rather than waiting for a routine service reply. This page does not diagnose faults or authorise continued operation.
Send one coherent report
Keep the identifying details, observation and supporting image together with the order or previous service reference if available. Name a contact who can answer follow-up questions and explain when the premises can be accessed. Avoid sending unrelated customer information or identifiable footage of a session.
Use the servicing contact route or contact J Solutions with the information. Ask for a reference and the next step. Do not treat an acknowledgement as a diagnosis or assume that an attendance date has been confirmed unless it has.
Close the record after professional advice
Record the advice received, the person or company providing it and the action agreed. After a visit, attach the service record and any follow-up requirement to the specific unit. Only the responsible competent people can determine the technical steps and conditions for returning equipment to operation.
Keep unresolved items visible for the next shift. Update the equipment register rather than leaving the history in an individual staff member’s messages. Consistent records help future service work without asking reception staff to become engineers.
Questions from salon owners
Should we restart the bed to film the fault?
Do not recreate a fault or run a test session for evidence. Record only what is already visible safely and follow the manufacturer’s instructions and service advice.
Can this checklist tell us whether the bed is safe to use?
No. It organises a report. Technical diagnosis and any decision to return equipment to operation belong to the responsible competent professionals.
These are planning and record-keeping suggestions. Equipment-specific instructions and technical decisions must come from the manufacturer and the competent professionals responsible for the work.
More guides for salon owners
A sunbed equipment register for salon owners
Create a practical equipment record linking each unit to its identity, instructions, service history, support contacts and outstanding actions.
Commercial sunbed quote checklist
Compare equipment quotations by what is included, the condition of the machine, delivery, installation and support before agreeing the order.
Sunbed delivery access checklist
Prepare useful access information for a commercial sunbed delivery: route photographs, restrictions, building contacts and responsibilities to confirm.
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“I had a pleasure to deal with j solution. Best in the business. Have few sunbeds bought and assembled by the company. Never had any issues with the equipment. They would also advise what’s new on the market. Thank you kindly”
“I’ve had a great experience working with J Solutions. They are extremely knowledgeable when it comes to sunbeds, lotions, and overall salon setup. From installation to training days, everything was handled professionally and efficiently. The team took the time to explain everything clearly, making sure I felt confident using the equipment and products. Highly recommend J Solutions to anyone looking for reliable support, quality products, and expert guidance within the tanning industry.”
“The salon looks absolutely stunning – it’s on a completely different level. Everything feels premium and high quality, especially the tanning beds. From a staff and client perspective, the investment was 100% worth it. I also received extremely detailed and professional training on tanning, skin types and safety. The support doesn’t stop after delivery. Highly recommended.”
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